HOW TO ORDER: Frequently asked Questions

See terms and conditions below

Polymer Source's Commitment to Customer Service

Our objective is to make your shopping experience easy, safe and enjoyable. We have worked hard to build a web site to provide this experience for you. Please feel free to contact us at contact@polymersource.com. To help you learn more about our web site, below is a list of Frequently Asked Questions.

Consignee Federal Tax Idenification Number For US Orders.

To ensure that US orders are not held up by the US customs agency please remember to provide us with your Federal Tax Identification Number.

How much can I expect to pay for shipping?

Canada and USA: We use DHL for domestic shipments which normally cost about 35 to 50 USD per shipment.

Europe, Asia, Aurtralia, South America and Africa: International shipments are sent by Globex and normally cost about 120 USD per shipment.

Call us or email us to find the exact shipping cost.

Catalog Tips.

All in-stock products and their general characteriztion data (Mn and Mn/Mw) and pricing are listed in the product tables on our website:

(a) Mn values of each polymer block within a diblock copolymer are listed in the Mn section. For example a sample of poly(styrene-b-methyl methacrylate) (SMMA) with Mn = 10-3.3 represents a 10 k polystyrene block attached to a
3.3 k poly(methyl methacrylate) block.

(b) Some polymer tables may contain a field in the comments section denoted "f" which represents a fraction or percent amount. For example carboxy terminated polystyrene with an "f" = 0.98 implies 98% carboxy end-functionalization.

(c) Most of our in-stock items are priced. Non-priced items may be out of stock or require a special order. Please call us for more information.

How do I purchase products?

Polymer Source has made it easy for you to purchase our products. There are two methods of purchase:

1. Use your credit card or PO number directly on our web site.
2. Phone in your order by calling 1-866-422-9842

Placing an Order Online

Online ordering is available 24-hours every day and is the fastest way to have our products shipped to you!

Follow these three easy steps to order online:

1. Choose the product(s) you want to order by placing the item(s) into your shopping cart and indicating the quantity for each.
2. Enter the required informtation, ie, the fields denoted with an axterix (*). If only the required information is entered we will call you back to obtain your credit card and shipping information
3. You can also fill in all of the remaining fields (PO or credit card number, shipping address, etc.) to have your order processed and shipped more rapidly.

What if I don't want to place my order online?

Have no fear. We are here to serve you. Simply call us Toll Free (1-866-422-9842) and a representative will be happy to take your order.

Privacy Policy:

We recognize and respect the importance of maintaining the privacy of our customers and members; no customer or order information will ever be shared with any third party.

What types of payments do you accept?

Polymer Source, Inc accepts the following forms of payment: Purchase Order, Visa, MasterCard or American Express. All charges will be in United States dollars.

When will my order be processed?

Orders are processed the same day that we receive them and generally shipped within one to two business days.

How do I return an item to Polymer Source, Inc.?

Only returns approved by our customer service department will be accepted. Call us Toll Free (1-866-422-9842) before returning a product.

How do I contact Polymer Source, Inc.?

email us at: contact@polymersource.com

Call us at: 1-866-422-9842

Legal Stuff: Standard Terms and Conditions

1. These Standard Terms and Conditions of Sale apply to any supply of products or services (“Products”) by Polymer Source to Customer. They apply to the exclusion of any terms and conditions on a purchase order or other document issued by Customer.
2. Products are for laboratory, research, and experimental use by expert, professional users. Customer represents that has the requisite expertise and facilities and equipment to properly test, use and dispose of the Products in compliance with applicable law. Polymer Source makes no representations or warranties with respect to their suitability for any use for which Customer may intend them.
3. Unless quoted otherwise, Products will be delivered “Ex Works” (INCOTERMS 2000). Upon delivery, Customer assumes all risk related to the Products.
4. Quoted delivery dates are approximate and may, if affected by a cause beyond Polymer Source’s reasonable control, be extended. Furthermore, Polymer Source reserves the right to allocate its production among customers as it reasonably fit in case of shortage of materials, unusual demand or other causes.
5. Unless quoted otherwise, payment will be due prior to delivery. If Polymer Source’s quote provides for payment after delivery, Polymer Source reserves the right to withhold shipments or cancel orders if it determines that timely payment is at risk.
6. Any amounts past due over thirty days will accrue interest from their due date at the higher of (a) 18% per year, compounded monthly and (b) the maximum lower rate permitted under applicable law. Any invoice not objected to within one month of shipment will be deemed to be an undisputed invoice.
7. Unless quoted otherwise, taxes (other than taxes on the net income of Polymer Source), duties, transportation and all similar expenses will be to Customer’s account and, if they must be paid by Polymer Source, added to the quoted price.
8. Unless agreed otherwise by an executive officer of Polymer Source, Polymer Source will own all intellectual property rights in the Products. Polymer Source grants to Customer a non-exclusive and non-transferable licence for laboratory, research and experimental use of the Products only.
9. If any Products are not in compliance with their description in Polymer Source’s catalogue or certificate of analysis or other specification accepted by an executive officer of Polymer Source, Polymer Source will, at its option, deliver replacement Products or refund the applicable price. This is Polymer Source’s sole warranty and Customer’s sole remedy in case of non-conforming or defective Products. Customer will notify Polymer Source of the non-compliance no later than one month after delivery. No implied or statutory warranty or condition of merchantability or fitness for a particular purpose will apply including, without limitation, the warranty of quality under the Quebec Civil Code. This disclaimer will apply whether a claim purports to be contractual or extra-contractual (in contract, warranty, tort, including negligence, intellectual property infringement, strict liability or any other doctrine of law).
10. The total liability of Polymer Source, including its subcontractors and suppliers, for claims for any loss or damage will not exceed the amount paid by Customer for the Product that gives rise to the claim. In no event will Polymer Source, its subcontractors or suppliers be liable for loss of profit or revenue, loss of use of the Products or other goods, the cost of cost of substitute goods, claims of Customer’s customers for such damages, or for any special, consequential, incidental, indirect or exemplary damages or any other claims for damages that are not the direct, immediate, and inevitable consequence of Polymer Source's negligence. Any action for any claim for loss or damages arising out of the Agreement or in any way connected to the Products will be commenced within one year after the cause of action accrued or it will be deemed waived. The provisions of this Section will apply notwithstanding any other provisions of this Agreement or any other agreement and will survive their expiration or termination. They will apply to all claims, whether purported to be contractual or extra-contractual (in contract, warranty, tort, including negligence, intellectual property infringement, strict liability or any other doctrine of law).
11. Quebec law will govern the supply of Products by Polymer Source, regardless of conflict of law principles that might apply.
12. Customer confirms that it has requested the English version of these Standard Terms and Conditions.